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The eSeva Project - Providing G2C Services in Andhra Pradesh (India) |
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Please note: This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source. Chat with us Please leave your feedback |
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Excerpts
The Twins Pilot ProjecteSeva was initially launched as a pilot project under the name TWINS (Twin Cities Integrated Network Services). Since the project was implemented in the state capital, which comprised the twin cities of Hyderabad and Secunderabad, the name TWINS was chosen for the pilot project...
The Services OfferedThe infrastructure facilities installed at the ICSC were capable of handling 1000 transactions per day. The ICSC was equipped to provide 19 citizen services. The centre facilitated the payment of public utility bills and taxes including electricity bills, water and sewerage bills, and property taxes; registered births and issued birth certificates; registered deaths and issued death certificates; and also issued caste certificates and encumbrance certificates...
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